Return & Refund Policy
Effective Date:July 31, 2026
At Naseer Scrubs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

  1. Return Eligibility
    You may request a return if:
  • The item received is damaged or defective.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is unused, unwashed, and in its original condition with all tags and packaging intact.
    Return requests must be made within 7 days of receiving your order.
  1. Non-Returnable Items
    The following items cannot be returned or exchanged unless they are damaged or incorrect due to our error:
  • Custom embroidered scrubs
  • Personalized products
  • Custom name badges
  • Custom rubber stamps
  • Custom printing products
  • Items that have been used, washed, altered, or damaged by the customer
  • Clearance or sale items (unless defective)
  1. Exchange Policy
    We will gladly exchange products if:
  • The wrong size was delivered by us.
  • The wrong item was shipped.
  • The product has a manufacturing defect.
    Exchanges are subject to product availability.
  1. Refunds
    Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
    If approved, your refund will be processed using the original payment method where applicable.
    For Cash on Delivery (COD) orders, approved refunds may be issued through bank transfer or another mutually agreed method.
    Shipping charges are generally non-refundable unless the return is due to our mistake.
  2. Return Process
    To request a return:
  3. Contact our customer support within 7 days of receiving your order.
  4. Provide your order number and clear photos of the product (if damaged or incorrect).
  5. Wait for return authorization from our support team.
  6. Securely pack the item and send it to the address provided by our team.
    Returns sent without prior approval may not be accepted.
  7. Damaged or Incorrect Orders
    If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:
  • Your order number
  • Photos of the product
  • Photos of the package (if applicable)
    We will review your request and arrange a replacement or refund where appropriate.
  1. Shipping Costs
    If the return is due to our error (wrong item, damaged product, or manufacturing defect), we will cover the applicable return shipping costs.
    If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.
  2. Order Cancellation
    Orders may be cancelled before they are processed or shipped.
    Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.
    Customized or personalized orders cannot be cancelled once production has started.
  3. Contact Us
    For any questions regarding returns, exchanges, or refunds, please contact us.
    Naseer Scrubs
    Website:naseerscrubs.com
    Email:info@naseerscrubs.com
    Phone/WhatsApp: +92 302 2518302